Privacy Policy

Last updated: December 02, 2024

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

  • The personal data we collect;
  • How we use your personal data;
  • How long we store your personal data;
  • How we protect your personal data;
  • Your rights with respect to your personal data;
  • Our cookie policy; and
  • How to contact us or escalate concerns to regulatory authorities.

This Privacy Policy applies in addition to the Terms and Conditions of our Site.

By using our Site or providing personal information, you consent to the collection, use, and disclosure of your personal data as outlined in this Privacy Policy.

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time by contacting us at help@sofistic.ai. Withdrawal of consent may affect your ability to access certain features of the Site.

Personal Data We Collect

We collect only the data necessary to fulfill the purposes described in this Privacy Policy.

Data Collected Automatically

When you visit our Site, we may automatically collect and store the following information:

  • Pages viewed;
  • Date and time of visits;
  • Browser type and operating system;
  • General geographic location (based on IP address).

Data Collected in a Non-Automatic Way

We may also collect the following data when you voluntarily provide it:

  • First and last name;
  • Email address;
  • Any information provided through direct communication with us (e.g., inquiries or feedback).

This data may be collected through contact forms, email correspondence, or other interactions with the Site.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or as stated on the relevant pages of our Site. This includes:

  • Responding to user inquiries or feedback;
  • Improving the functionality and content of the Site;
  • Analyzing Site usage to enhance user experience.

We will not use your personal data for purposes beyond what is disclosed in this Privacy Policy unless permitted by law or with your explicit consent.

Cross-Border Data Transfers

Personal data may be processed or stored outside of Canada. In such cases, we ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable laws.

Retention and Destruction of Data

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Once your data is no longer needed, we securely delete or anonymize it.

How We Protect Your Personal Data

We implement appropriate technical, organizational, and physical safeguards to protect personal data against unauthorized access, loss, or misuse. These measures include:

  • Secure servers and encryption protocols;
  • Access restrictions to sensitive data;
  • Regular monitoring for security vulnerabilities. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Users are encouraged to take precautions to protect their personal information.

Children

Our Site is not intended for children under 14 years of age. We do not knowingly collect personal data from children. If we learn that a child under 14 has provided us with personal data, we will delete it promptly. Parents or guardians may contact us at help@sofistic.ai to request the removal of such data.

Your Rights Regarding Personal Data

You have the right to:

  • Access your personal data and obtain details about how it is used;
  • Request correction of inaccurate or incomplete personal data;
  • Request deletion of your personal data (subject to legal or contractual obligations);
  • Withdraw consent for the use or disclosure of your personal data; and
  • File a complaint with the appropriate privacy authority if your concerns are not addressed.

To exercise these rights, please contact us with proof of identity at: help@sofistic.ai

We will respond to your request within 30 days as required by Canadian and Quebec privacy laws. In some cases, we may deny access to certain data or redact sensitive information, in compliance with legal obligations.

Cookies are small files stored on your device to enhance your browsing experience.

Types of Cookies We Use

  • Server-Side Session Cookies: Used to manage secure sessions and improve navigation.
  • Third-Party Cookies: Used for analytics and performance tracking, such as Google Analytics.

You can disable cookies in your browser settings; however, this may affect the functionality of the Site.

Data Breach Notification

In the event of a data breach that poses a significant risk of harm to affected individuals, we will notify those affected and the appropriate privacy authorities, as required by law.

Escalating Concerns

If you believe we have not addressed your privacy concerns, you may file a complaint with:

Commission d’accès à l’information du Québec (CAI)

CAI Website

Office of the Privacy Commissioner of Canada (OPC)

OPC Website

Modifications to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. When updates occur, the “Effective Date” at the top of this Privacy Policy will be revised.

We encourage users to review this Privacy Policy regularly. If significant changes are made, we may notify users via email or a notice on the Site.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact: help@sofistic.ai

Effective Date: December 02, 2024